This Privacy Policy statement is made by Yosaney (collectively, "Yosaney", "we", "us" or "our").
The purpose of this policy is to clearly outline the information we gather and how we use it.
This Privacy Policy applies to all Yosaney websites that link to it. It also applies to the products and services provided by Yosaney through these websites, direct distribution, sales by referral partners & affiliates.
We collect information about you only when it is necessary for a legitimate purpose. Yosaney will have information about you only if it falls under the below heads.
- Account signup: When you sign up for an account to access one or more of our services, we ask for information such as your name, contact number, email address, company name, and country to complete the account signup process. You will also be required to choose a unique username and a password for accessing the created account.
- Event registrations and other form submissions: We record information that you submit when you (i) register for any event, including webinars or seminars, (ii) subscribe to our newsletter or any other mailing list, (iii) submit a form to download any product, whitepaper, or other materials, (iv) participate in contests or respond to surveys, or (v) submit a form to request customer support, get a quote, or contact Yosaney for any other purpose.
- Interactions with Yosaney: We may record, analyse, and use your interactions with us, including email, telephone, and chat conversations with our sales, technology and customer support professionals, for the purpose of improving our interactions with you and other customers.
- Information from browsers, devices, and servers: When you visit our websites, we collect information that web browsers, mobile devices, and servers make available, such as the internet protocol address, browser type, language preference, time zone, referring URL, date and time of access, operating system, mobile device manufacturer, and mobile network information.
- Information from cookies and tracking technologies: We use temporary and permanent cookies to identify users of our services and to enhance user experience. We also use cookies, beacons, tags, scripts, and other similar technologies to identify visitors, track website navigation, gather demographic information about visitors and users, understand email campaign effectiveness, and for targeted visitor and user engagement by tracking your activities on our websites.
- Information from application logs and analytics: We collect information about your use of our products, services, and applications from application logs and usage analytics tools. We use this information to understand how your usage and needs can help us improve our products. This information includes clicks, scrolls, features accessed, access time and frequency, errors generated, performance data, storage utilized, user settings and configurations, and devices used for access and their locations.
- Referrals: If someone has referred any of our products or services to you through any of our referral programs, that person may have provided us with your name, email address, and other personal information. If you provide us with information about another person, or if another person gives us your information, we will only use that information for the specific reason for which it was provided to us.
- Information from our reselling partners and service providers: If you contact any of our reselling partners, or otherwise express interest in any of our products or services to them, the reselling partner may pass your name, email address, company name, and other information to Yosaney. If you register for or attend an event sponsored by Yosaney, the event organizer may share your information with us. Yosaney may also receive information about you from review sites if you comment on any review of our products and services, and from other third-party service providers that we engage for marketing our products and services.
- Information from social media sites and other publicly available sources: When you provide feedback or reviews about our products, interact, or engage with us on marketplaces, review sites, or social media sites such as Facebook, Twitter, LinkedIn, and Instagram through posts, comments, questions, and other interactions, we may collect such publicly available information, including profile information.
We may use your information for the following purposes:
- To communicate with you (such as through email) about products you have downloaded and services you have signed up for, changes to this Privacy Policy, changes to the Terms of Service, or important notices.
- To keep you informed about new products and services, upcoming events, offers, promotions, and other information that we believe will be of interest to you.
- To invite you to participate in surveys or to solicit feedback on our products and services.
- To set up and maintain your account, and to perform all other necessary actions for providing our services, such as enabling collaboration, providing website and mail hosting, and backing up and restoring your data.
- To understand how users use our products and services, to monitor and prevent problems, and to improve our products and services.
- To provide customer support, and to analyze and improve our interactions with customers.
- To detect and prevent fraudulent transactions and other illegal activities, to report spam, and to protect the rights and interests of Yosaney, Yosaney’s users, third parties, and the public.
- To update, expand, and analyze our records, identify new customers, and provide products and services that may be of interest to you.
- To analyse trends, administer our websites, and track visitor navigations on our websites to understand what visitors are looking for and to better assist them.
- To monitor and improve marketing campaigns and make suggestions relevant to the user.
Withdrawal of consent: Where we rely on your consent as the legal basis, you have the right to withdraw your consent at any time, but this will not affect any processing that has already taken place.
You will not be able to withdraw your consent for essential notices and emails such as account notification emails (password change, renewal reminders, etc.), security incident alerts, security and privacy update notifications, and essential transactional and payment-related emails.
Disable cookies: You can disable browser cookies before visiting our websites. However, if you do so, you may not be able to use certain features of the websites properly.
Optional information: You can choose not to provide optional profile information such as your photo. You can also delete or change your optional profile information. You can always choose not to fill in non-mandatory fields when you submit any form linked to our websites.
Who we share your information with
Yosaney Fintech Private Limited have access to the information covered in Part I. We share your information only in the ways that are described in this Privacy Policy, and only with parties who adopt appropriate confidentiality and security measures.
- Employees and independent contractors: Employees and independent contractors of Yosaney have access to the information covered in Part I on a need-to-know basis. We require all employees and independent contractors of Yosaney to follow this Privacy Policy for personal information that we share with them.
- Third-party service providers: We may need to share your personal information and aggregated or de-identified information with third-party service providers that we engage, such as marketing and advertising partners, event organizers, web analytics providers, and payment processors. These service providers are authorized to use your personal information only as necessary to provide these services to us.
Retention of information
We retain your personal information for as long as it is required for the purposes stated in this Privacy Policy. Sometimes, we may retain your information for longer periods as permitted or required by law, such as to maintain suppression lists, prevent abuse, if required in connection with a legal claim or proceeding, to enforce our agreements, for tax, accounting, or to comply with other legal obligations. When we no longer have a legitimate need to process your information, we will delete or anonymize your information from our active databases. We will also securely store the information and isolate it from further processing on backup discs until deletion is possible.
Information provided in connection with services: You may entrust information that you or your organization (“you”) control to Yosaney in connection with your use of our services or for requesting technical support for our products. This includes your company financials, Bank statements, transaction documents in addition to information regarding your customers and your employees (if you are a controller) or data that you hold and use on behalf of another person for a specific purpose, such as a customer to whom you provide services (if you are a processor). The data may either be stored on our servers when you use our services, or transferred or shared with us as part of a request for technical support or other services.
Ownership and control of your company data
We recognize that you own your company data. We provide you complete control of your company data by giving you the ability to (i) access your company data, (ii) share your company data through supported third-party integrations, and (iii) request export or deletion of your company data.
We process your company data when you provide us instructions through the various modules of our services. For example, when you do transactions, we will get to know the recipient/origin of the funds. We will also be aware of the cash position aWho we share company data with
- Yosaney group and third-party sub-processors: In order to provide services and technical support for our products, Yosaney may engage other group entities and third parties.
- Employees and independent contractors: We may provide access to your company data to our employees and individuals who are independent contractors of Yosaney involved in providing the services (collectively our “employees”) so that they can (i) identify, analyze, and resolve errors, (ii) manually verify emails reported as spam to improve spam detection, or (iii) manually verify scanned images that you submit to us to verify the accuracy of optical character recognition. We ensure that access by our employees to your company data is restricted to specific individuals on a need to know basis. Our employees will also have access to data that you knowingly share with us for technical support or to import data into our products or services. We communicate our privacy and security guidelines to our employees and strictly enforce privacy safeguards within Yosaney.
- Collaborators and other users: Some of our products or services allow you to collaborate with other users or third parties. Initiating collaboration may enable other collaborators to view some or all of your profile information. For example, when you edit a document that you have shared with other persons for collaboration, your name and profile picture will be displayed next to your edits to allow your collaborators to know that you made those edits.
- Other cases: Other scenarios in which we may share information that are common to information covered under Parts I and II are described in Part III.
We hold the data in your account as long as you choose to use Yosaney Services. Once you terminate your Yosaney user account, your data will be stored for Audit & compliance purposes alone.
At Yosaney, we take data security very seriously. We have implemented appropriate administrative, technical, and physical safeguards to prevent unauthorized access, use, modification, disclosure, or destruction of the information you entrust to us.
Third-party websites and social media widgets
Third-party websites and social media widgets have their own separate privacy policies. Always check the relevant privacy policy before sharing personal information with third parties.
You can always contact us to: ask questions about our privacy practices, request a GDPR-compliant Data Processing Addendum, alert us if you believe we have collected personal data from a minor, or ask to have your personal information removed from our blogs or forums. You can also check our Security Policy and this Privacy Policy for more information.
This Privacy Policy is subject to change and may be updated or revised from time to time, without any prior notification to the User, at the sole discretion of Yosaney. It is the responsibility of the User to periodically review the Privacy Policy to determine whether there have been any revisions or updates.
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